Sales Policy for VogueCraftCiteino

Effective Date: January 8, 2025

At VogueCraftCiteino, we are dedicated to offering high-quality musical instruments and accessories to musicians of all levels. This Sales Policy outlines the terms and conditions under which we process your orders, including payment methods, order fulfillment, and pricing.

1. Product Availability and Pricing

  • Product Availability: All products are subject to availability. While we strive to keep our website up to date with accurate stock information, certain items may go out of stock or become unavailable due to high demand or supply chain issues.
  • Pricing: The prices displayed on our website are in U.S. dollars and are subject to change at any time without prior notice. Prices at checkout will reflect the most current pricing.
  • Discounts and Promotions: Any discounts or promotional offers are subject to specific terms and conditions, which will be provided during the checkout process. We reserve the right to modify or cancel promotions at any time.

2. Orders

  • Order Confirmation: After you place an order, you will receive an order confirmation email. This email will contain the details of your order, including the items purchased, billing and shipping addresses, and order number. This does not constitute an acceptance of your order but serves as confirmation that we have received it.
  • Order Fulfillment: We strive to process and ship your order as quickly as possible. Orders are typically processed within 1–2 business days (excluding weekends and holidays). Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
  • Backordered Items: In the event that an item is backordered or out of stock, you will be notified via email. You may have the option to wait for the item to become available, cancel the order, or choose an alternative product.

3. Payment Terms

  • Accepted Payment Methods: We accept payments through major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment methods as indicated during checkout.
  • Payment Authorization: Payments are processed immediately upon order submission. You will not be charged until your order is confirmed and payment has been authorized.
  • Sales Tax: Sales tax will be applied to orders based on your shipping address. The applicable tax rate will be calculated and displayed during checkout.

4. Shipping and Delivery

  • Shipping Methods: We offer a variety of shipping options depending on your location and the items you are purchasing. You can select your preferred shipping method at checkout.
  • Shipping Charges: Shipping fees are calculated based on the size, weight, and destination of your order. Shipping charges will be displayed during checkout, and you can choose the most convenient option.
  • Delivery Times: Delivery times depend on the shipping method you choose and your location. Standard shipping typically takes between 5-7 business days within the United States. Expedited shipping options are available at checkout for faster delivery.

5. Order Cancellations

  • Cancellation Requests: If you wish to cancel your order, please contact us as soon as possible via email at info@voguecraftciteino.com. We will do our best to accommodate cancellation requests, but once an order has been processed or shipped, we may not be able to cancel it.
  • Order Modifications: If you need to modify your order (change the shipping address, add or remove items), please contact us immediately. We can only modify orders before they are processed for shipment.

6. Sales and Promotions

  • Sale Items: Items marked as “sale” or “clearance” are not eligible for returns or exchanges unless they are defective. These items are sold as-is.
  • Gift Cards: We offer digital gift cards that can be redeemed for products on our website. Gift cards are non-refundable and cannot be exchanged for cash. The value of the gift card will be deducted from the total amount of the purchase during checkout.
  • Promotions and Discounts: We may run seasonal sales or offer special discounts from time to time. The terms and conditions of these promotions will be clearly outlined at the time of the promotion.

7. International Orders

Currently, we only accept orders shipping within the United States. If we expand to international shipping in the future, we will update our policy to include additional details such as shipping charges, customs, and import duties.

8. Customer Support

If you have any questions about our products, orders, or sales terms, please reach out to our customer support team:

  • Email: info@voguecraftciteino.com
  • Phone: (308) 285-3451
  • Mailing Address:
    VogueCraftCiteino
    76 Rr 1 Palisade
    Nebraska (NE) 69040
    United States

Note: By placing an order with VogueCraftCiteino, you acknowledge and agree to the terms of this Sales Policy.