Refund and Returns Policy for VogueCraftCiteino

Effective Date: January 8, 2025

At VogueCraftCiteino, we are committed to providing high-quality musical instruments and accessories. We understand that sometimes items may not meet your expectations or you may have changed your mind. This Refund and Returns Policy outlines the conditions under which returns and refunds will be processed.

1. Return Eligibility

You can return most items within 30 days from the date of purchase, provided they meet the following conditions:

  • The item is in new, unused condition.
  • The item is in its original packaging (including all accessories, manuals, and parts).
  • The item has not been damaged, altered, or used in any way.
  • Proof of purchase is required, such as a receipt or order confirmation.

Non-returnable items include:

  • Custom or personalized products.
  • Gift cards.
  • Used or opened instruments (unless defective).
  • Digital products.

2. How to Return an Item

To return an item, please follow these steps:

  1. Contact Us: Email our customer support team at info@voguecraftciteino.com with your order number and reason for the return.
  2. Return Authorization: Our customer support team will guide you through the return process and provide you with a Return Authorization Number.
  3. Package the Item: Carefully package the item in its original packaging, ensuring that all parts, accessories, and documentation are included.
  4. Return Shipping: Ship the item back to us at the address provided by our customer support team. You are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.

3. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets the conditions of our return policy. If the item is eligible for a return, we will process your refund to the original payment method within 7–10 business days.

  • Refunds will be issued for the full purchase price minus any return shipping charges (unless the return is due to an error on our part).
  • Restocking fees may apply for certain items (such as large instruments or items in special packaging), which will be communicated to you before you return the item.

Please note: It may take up to 10 business days for the refunded amount to appear on your account, depending on your payment provider.

4. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately within 7 days of receiving the product. We will assist you in arranging for a replacement or a refund, depending on your preference and product availability.

  • For defective items, we will cover the cost of return shipping.
  • We may ask for photos or documentation of the defect before processing your return or replacement.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, you can return the original item for a refund and place a new order for the replacement item.

6. Contact Us

If you have any questions about our Refund and Returns Policy, or need assistance with a return or exchange, please reach out to us using the following contact details:

  • Email: info@voguecraftciteino.com
  • Phone: (308) 285-3451
  • Mailing Address:
    VogueCraftCiteino
    76 Rr 1 Palisade
    Nebraska (NE) 69040
    United States

Please Note: By making a purchase from VogueCraftCiteino, you agree to the terms of this Refund and Returns Policy.